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IT Training, Social Media, Digital Engagement, CRM.

Blog

Having a successful business is hard to maintain when you don’t keep up with moving innovations in online technology. There are new tools being released every day which claim to hold the key to bringing your business to success. Though some of these will help you form a breakthrough, others will prove a waste of time and money. It may seem impossible to get your business off the ground when you don’t know where to start. Yet all great businesses know how to navigate the online world and use it to their advantage. When you know which tips to follow, you will be seeing an increase in growth in no time.

Have great content

You could have the best marketing campaign in your area, but this doesn’t amount to much when your content lacks sparkle. In fact, it needs to captivate your target audience and keep them on their toes for what service or product you are going to be releasing next. For many, this content will resonate with them if it is done effectively. Once you have nailed your writing style, or have employed the help of a good writer, then you can start to focus on the frequency at which fresh content will be published. Having regular posts will keep your audience reminded of who you are and what you stand for, and will also boost customer engagement. If your content is truly amazing, it will see shares across social media and other blog posts, and will help you gain a higher reach with people you never anticipated impacting.

Interact with customers

Such content is the first step in engaging with customers, but you can take it to a new level by introducing a more personal aspect into your business. Sending out automated emails is a great start and will let consumers know of news about your business, as well as serving as a key marketing tool. Interaction can start with you, but you will often get comments from customers on the services you are offering. These could be praise or complaints, but either way, you can use them to your advantage. If there is a common complaint, then you know you need to tackle this to prove to your customers that you listen to their concerns and boast flawless customer service. A consumer will be more interested in a brand that shows its customers are at the heart of what they do.

Make use of social media

Social media is arguably the most important tool in growing a business online, thanks to the large, global reach you can achieve, even as a small start-up. Anywhere from having a profile on the main giants in social media (Facebook, Twitter, and Instagram), to making use of Facebook Ads and Instagram algorithms will provide you with a presence online. If your target audience is the younger generations, then this is a foolproof way of cementing your presence on their timelines, whether this be to boost brand awareness or a new product. It is also a great way of interacting with your customer base, and will give your business a personal touch, even if it is reaching new heights. You can take note of comments they leave on posts, and give a customer service experience which leaves people smiling, rather than sending out damaging complaints online.

Invest in mobile applications

The next step on from social media is mobile applications, which is where people are starting to spend most of their time online. Apps are a quicker and easier way of participating in online shopping and finding out bitesize snippets of information. Though you can use social media apps to boost your business, you can even create your own application, though investing in an app developer can take money, in the modern world of technology, this will reap more benefits in the long run if you create one customers can use. Not only are they a good way of sending content directly to people’s phones, but they are a hub for e-commerce and will help you increase sales of a product you may be trying to promote. Some applications have even been designed to help you analyse consumer data using an app funnel, where you can track the progress of a campaign, product, or service and make the appropriate changes.

Ask for help from an expert

Many businesses feel as though they must go their journey alone, which often closes more doors than it opens. Though you should be wary of competition in the market, there is also a lot you can learn from them. There is no doubt that the online world can help a business, but only if you know how to use it properly. To help you gain a better insight into exactly how your business can make the most of online tools, it’s always useful to enlist the help of an expert such as Mark Wright, who has a proven track record of successful digital marketing campaigns. Asking for help is not a sign of failure, but more a sign of a business who wants to use their resources to their advantage. It is unlikely you will know exactly what to do in the early stages, and you will learn as you go along with the guidance of industry professionals.

Analyse the data

Your newest campaign may have run its course, but this is where you can gather the most useful information to help you for next time. By analysing how your customers interact with a campaign, you can gain invaluable insights into what they loved about it, and what they didn’t. Measuring the number of click-throughs, the types of comments you are getting on posts, and looking at which products sell the best are all ways you can tailor your next campaign to hit the sweet spot you’ve been hoping to. There are a number of tools you can use to help you do this, which range from services like Google Analytics to app funnelling.