Electronic Point of Sale for shop front, website ordering and backup office management
Aline required a systemisation of the main processes within their organisation. We worked with Aline and mapped out the various parts of the process we could interact with and where systemising would be of benefit.
The solution that was developed and implemented within each of the stores worked as follows:
a) EPOS system was implemented into all stores allowing for barcode scanning, ordering, payment of 'over the counter' items in a tradtional shop way.
b) Website to allow for their catalogues of products and services to be viewable and the ability to purchase.
c) Back Office system was linked to the website and therefore all shop, telephone and web orders were centralised and progressed via the same team and in the same way reducing human error.
d) Service scheduling of installers and engineers was implemented and worked across all orders and created services visits and diaries.
e) High level of reporting & visbility from any ordering method and a combined view of turnover for the organisation.
Technologies used: Windows Server, MS SQL, MS Access & VBA, PHP, MySQL, Joomla.
